EY GENPOWER
Maintenance Spares and Technical Support
Match maintenance spares to the selected engine and agree warranty handling, replacement parts and local installer responsibilities before ordering.
Maintenance and service planning
Plan maintenance spares around the selected engine. Confirm filter references and quantities before ordering, and agree how technical questions, replacement parts and on-site service will be handled with your local installer.
Match the maintenance kit
A complimentary maintenance spares kit is included with generator purchases under the EY policy. Confirm filter references, quantities and engine compatibility in the quotation and packing list. Additional parts and delivery costs are quoted separately where required.
Warranty and claims
EY provides a three-year warranty policy. Confirm the start date, coverage, service procedure and responsibilities for parts, labour, travel, transport and import charges in the written quotation. Manufacturer warranty backing is checked for the actual supplied configuration.
Coordinate local service
Send the order reference, generator and engine serial numbers, operating hours, fault description and controller alarms to sales@eygenpower.com. Agree installation, troubleshooting and on-site repair with your local installer. Local warehouse availability and repair timing require specific confirmation.
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